Skip to content
Jemin Park

← Work

2021UX/UI

SAMSUNG TV Multi View

Samsung TV's Multi View interface reimagined through survey, eye-tracking and prototyping. 2022 iF Design Award.

Samsung TV Multi View UX main visual
Context
Industry–university UX project with Samsung Electronics
Timeline
2021.05 – 12
Role
Project lead, UX/UI, prototype, eye-tracking researcher
Tools
Figma, ProtoPie, Tobii Eye Tracker

Overview

Reimagined Samsung TV’s Multi View interface to streamline entry flows and enhance usability, optimizing interactions across diverse viewing scenarios.

UI prototype video — created using ProtoPie, considering actual remote control.

Background

Today, a world without screens is unimaginable. TVs no longer serve just to watch content; their interfaces continuously evolve to enable richer user experiences. Samsung introduced the Multi View UI to make better use of large TV screens.

Multi View project framing
Multi View research plan overview

Phase 01: Online Survey & Concept Value Test

Through online surveys and concept value test on the Multi View feature, we gathered insights into current usage, usability, and identified new usage scenarios.

Survey findings on Multi View usage
Concept value test scenario card 1
Concept value test scenario card 2
Concept value test scenario card 3
Concept value test scenario card 4
Concept value test results
Phase 1 insights summary

Phase 02: Eye-tracking User Test

We conducted an Eye Tracking Usability Test (UT) using a Lo-Fi prototype to evaluate the usability of Multi View entry, as well as the usability and visual fatigue associated with different numbers of split screens.

Eye-tracking test session with the Tobii tracker
Lo-fi prototype for eye tracking UT
Participant during the eye-tracking usability test
Eye-tracking heatmap results
Gaze plot video from the eye-tracking test
Eye-tracking findings on Multi View entry
Findings on split-screen count and visual fatigue

Phase 03: Design Output

Based on Phases 1 and 2, we established new Multi View design principles and applied to the Multi View UI, improving both entry and overall interaction.

New Multi View design principles
Redesigned Multi View entry flow
Redesigned Multi View layout controls
Redesigned Multi View interaction details

Industry application

The project was carried out with Samsung Electronics; the applied Multi View experience is shown below.

Multi View applied on a Samsung TV, view 1
Multi View applied on a Samsung TV, view 2
Multi View applied on a Samsung TV, view 3